You can add custom fields to your ticket widget to collect extra information from customers – like names, preferences, or answers to application questions for moderated events.
Where Custom Fields Appear
You can apply custom fields:
To a specific event or all events
To the entire order or each ticket
As required or optional
As part of an application form (for moderated events)
Field Types
You can add as many fields as you need. Available types include:
Short text (up to 300 characters)
Long text (up to 5,000 characters)
Checkbox (enabled or disabled by default)
Single choice
Multiple choice (checkboxes)
Date
Order-Level vs. Ticket-Level Fields
Order-level fields appear once per order, no matter how many tickets are in the cart.
Ticket-level fields must be filled out for each ticket separately.
Example: If someone buys 2 tickets, they’ll need to complete the ticket-level fields 2 times.
Where to View Collected Data
All responses are saved in:
Order details
Order and ticket reports
How to Set Up Custom Fields
For All Events
Go to Settings → Common → Additional Fields
Choose whether the field applies to the order or each ticket
Click Add Field
Select the field type and enter the details
Check Required field if it must be filled out before checkout
Click Save
💡 You can edit or delete fields anytime using the icons next to each field.
✅ Done! These fields will now appear in all current and future event widgets.
For a Specific Event
Go to Events, find your event, and click on it
Click More → Settings
Go to General → Custom Fields
Choose whether the field applies to the order or each ticket
Click Add Field
Select the field type and enter the details
Check Required field if needed
Click Save
✅ Done! The fields will now appear in the widget for that event only.
Need help setting up custom fields or using them for applications? Just reach out—we’re happy to help!