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How to Set Up Ticket Scanning (Including Third-Party Barcodes)

Written by Evgenia
Updated this week

Setting up scanning for your event is quick and easy. Whether you're using XTIX tickets or importing barcodes from another provider, this guide walks you through everything you need to know.

Step 1: Request Access to the Scanning Service

To get started, you’ll need access to the scanning dashboard.

  1. Log in to your XTIX account

  2. Contact our support team via chat and request access

  3. Once approved, go to check.xtix.ai

All your events will appear automatically, along with barcodes for sold tickets.

Step 2: Generate and Upload Barcodes

Generate XTIX Barcodes

  1. In your XTIX Dashboard, find your event, click More → Generate Barcodes

  2. This creates barcodes for both sold and unsold tickets

❗ Barcodes can only be generated once. If you add more tickets later, contact support to update them.

Upload Third-Party Barcodes

You can upload barcodes from other ticketing systems using a CSV file.

1. Prepare your file

  • The only must-have is the barcode number.

  • If you want, you can also include category, row, and seat - totally optional, but they’ll show up in the XTIX scanner.

  • You can:

    • Use the provided template, or

    • Start with a file in any format XLS / TXT / DOC / DOCX / CSV.

  • Just remember: the barcode column has to be first. Anything else (category, row, seat) comes after.

2. Convert it to CSV

  • Use this link to convert your file into the right CSV format with a semicolon (;) separator.

    (Yep, this step is important - otherwise it won’t work, trust me. And I created this site - this is safe!)

  • Once it’s converted, download the file.

3. Upload the file:

  • Go to the scanning dashboard

    • Go to Events

    • Use Ctrl+F to find your event

  • Click the the upload icon → Upload

  • Select your CSV file

That’s it!

Once the file is uploaded, the number of reservations will update automatically.

Step 3: Create a Scanner Code

  1. Go to the Checkpoints section

  2. Click Create a checkpoint

  3. Select the event and name your scanner (e.g. “Main Entrance”)

  4. Save the scanner code

Step 4: Set Up the Scanning App

Download the XTIX scanning app:

  • iOS: App Store

  • Android: Google Play

    If the app isn’t supported, download the APK file from the link provided by support

❗ Enter the scanner code exactly as shown – no spaces.

That’s It!

You’re ready to scan tickets at your event. The app will show both the ticket category and rate (if used), and your dashboard will update in real time.

Need help with setup or uploading barcodes? Just reach out – we’re here to help!

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