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How to Set Up Ticket Scanning (Including Third-Party Barcodes)

Galina Andreeva avatar
Written by Galina Andreeva
Updated over 3 months ago

Setting up scanning for your event is quick and easy. Whether you're using XTIX tickets or importing barcodes from another provider, this guide walks you through everything you need to know.

Step 1: Request Access to the Scanning Service

To get started, you’ll need access to the scanning dashboard.

  1. Log in to your XTIX account

  2. Contact our support team via chat and request access

  3. Once approved, go to check.xtix.ai

All your events will appear automatically, along with barcodes for sold tickets.

Step 2: Generate or Upload Barcodes

Option A: Generate XTIX Barcodes

  1. In your XTIX Dashboard, find your event, click More → Generate Barcodes

  2. This creates barcodes for both sold and unsold tickets

❗ Barcodes can only be generated once. If you add more tickets later, contact support to update them.

Option B: Upload Third-Party Barcodes

You can upload barcodes from other ticketing systems using a CSV file.

1. Format your file:

  • Use UTF-8 encoding

  • Use a semicolon (;) as the delimiter

  • Include this header:

barcode;price;status;set.title;customer.name;row;seat;number;serial;set.tc_id;tc_id

💡 You can use this template. Make a copy of this document, add columns if needed and download it as CSV file.

2. Fill in the data:

  • Copy data from your provider’s file

  • Replace dots in prices with commas (e.g. 100.00 → 100)

  • Use Sold or New in the status column

  • If customer.name is missing, use "Customer Name"

  • row and seat are optional (for assigned seating)

3. Upload the file:

  • Go to the scanning dashboard

    • Go to Events

    • Use Ctrl+F to find your event

  • Click the cloud icon → Upload

  • Select your file

  • The number of reservations will update based on the file

✅ You can also merge barcode lists from multiple events using the Merge function.

Step 3: Create a Scanner Code

  1. Go to the Checkpoints section

  2. Click Create a checkpoint

  3. Select the event and name your scanner (e.g. “Main Entrance”)

  4. Save the scanner code

Step 4: Set Up the Scanning App

Download the XTIX scanning app:

  • iOS: App Store

  • Android: Google Play

    If the app isn’t supported, download the APK file from the link provided by support

❗ Enter the scanner code exactly as shown – no spaces.

That’s It!

You’re ready to scan tickets at your event. The app will show both the ticket category and rate (if used), and your dashboard will update in real time.

Need help with setup or uploading barcodes? Just reach out – we’re here to help!

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