Private sales let you offer tickets to a specific group of people – only those with a valid promo code can buy. This is perfect for early access, fan club offers, or exclusive deals.
🔧 How to Set Up a Private Sale
Go to Promotion → Private Sales → Create
Add a name and set the sale period
Outside this period, tickets will be available to everyone
Select a single event (recurring events not supported)
Add widget text (optional message under the promo code field)
“Enter access code” is already shown – no need to repeat it
Upload an image (horizontal for desktop, vertical for mobile)
Click Save
✅ Your private sale is now active!
🔑 Create Promo Codes
Now, create the access codes:
Go to Promotion → Private Sales → [Your Sale] → Promo Codes → Create
Choose to:
Enter codes manually (e.g. based on email list)
Generate codes automatically (format:
PREFIXrandomSUFFIX)
Codes must be at least 6 characters
You can generate up to 30,000 codes
Set a ticket limit per code (e.g. 3 tickets per person)
Each code has its own validity period, but it must fall within the private sale dates
📌 Example Use Case
You’re launching an event on January 8.
Early Bird tickets go on sale July 1 – August 1, but only for loyal fans.
Steps:
Create a private sale for July 1 – August 1
Generate promo codes
Export past ticket data (e.g. FAN zone buyers)
Email unique codes to those fans
Share extra codes with your fan club admin
After August 1, the event becomes public and no code is needed.
📊 Track Promo Code Usage
Go to Promotion → Private Sales → Promo Codes
You’ll see all generated codes and usage stats
In Order Export, check the Promo Code column to see who used a code
🙋♀️ FAQs
Can I use one code for everyone?
Yes! Just set a total ticket limit.
Example: 500 people × 2 tickets = 1,000 ticket limit.
Keep in mind: if the code spreads, people may buy more than expected.
Can I limit codes to specific ticket categories?
Not yet – but this feature is coming soon.
Need help setting up a private sale or sending codes? Reach out – we’re happy to assist!