Examples
1. Discounted Rates
Category: General Admission
Adult – full price
Child / Student – discounted price
2. Rates with Extras
Category: Dance Floor
Standard Entry – $100
Entry + Drink & Snack – $200
Entry + Meet & Greet – $300
☝️ Rates only apply in the XTIX widget. Sales via POS or API use the Standard rate only.
How Rates Appear
In the widget: Customers see all available rates for a category and can choose different rates for different tickets.
On the ticket: Both the category and selected rate are shown.
In the scanner: The rate is displayed along with the category.
In your dashboard: Rates are visible in Orders, Refunds, and Exports.
💡 If you use automatic price increases, all rates adjust based on the base price.
How to Create a Rate
Go to Events in your dashboard
Search and select your event
Click More → Plans
Click Add to create a new rate
Fill in the details:
Rate name (e.g. “Child under 7”)
Description (optional)
Price adjustment (e.g. -50% or +$100)
Ticket categories the rate applies to
Validity period (optional)
(Optional) Rename the default Standard rate (e.g. to “Adult”)
That’s It!
Your customers will now see rate options like “Adult” and “Child” when buying tickets. Each rate will apply the correct price automatically.
Need help setting up your first rate? Just reach out – we’re happy to help!